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The Growth of Cashless Treatment in Tier-2 and Tier-3 Cities

Suchita Sharma, a 32-year-old government employee from Sultanpur, Uttar Pradesh, was advised to purchase medical insurance with a cashless treatment facility. Suchita, coming from Surat, a tier 2 city, didn’t understand the importance of cashless treatment as she was under the misconception that hospitals in her city were not that expensive. However, after being suggested many times, she purchased medical insurance. A few years down the line, due to an unfortunate event when Suchita was admitted to the hospital for severe chest pain, the doctor suggested surgery that would cost around ₹1.5 lakh. Thanks to her medical insurance, Suchita could get the surgery done without having to make an advance payment, which is otherwise a mandate for the hospital. But since the hospital was a part of the heart insurance company's cashless network, Suchita didn’t have to deal with the financial burden. Cashless settlement has become an integral part of health insurance companies. Let’s analyse the growth and role of cashless settlement in tier 2 and tier 3 cities.