ISNP Service TAT
Pre-Sale Procedure
Completion of the proposal form
Customers must provide basic details when purchasing an insurance policy from the website/portal or app. Basis the Insurance product that the customer decides to buy, they need to submit personal information such as name, gender, date of birth, income, occupation, etc and also the coverage amount required.
Policy payment
After completion of the application / proposal form, customers will be routed to the payment gateway. They can select a payment method from options such as Credit Card, Debit Card, Internet banking, UPI, or e-wallet. Once the payment mode is selected, customers must enter the payment details and proceed with the transaction. After successful payment, they will be redirected to the payment confirmation page and policy copy will be sent to the registered email address.
| Prospect servicing turnaround time | ||
|---|---|---|
| Service parameters | Maximum TAT (calendar days) | The turnaround time to be calculated from |
| Enquiry regarding Policy issuance status or additional requirements on shared proposals. Servicing team will coordinate with insurer for policy issuance status. | 15 days | Date of receipt of the proposal /application or the date of receipt of any requirement, whichever is later |
| Refund of outstanding proposal deposit in case of proposal rejection by insurer | 15 days | Date of cancellation received from the Insurer |
Post-Sale
| Policy holder servicing turnaround time | ||
|---|---|---|
| Service parameters | Maximum TAT (calendar days) | The turnaround time to be calculated from |
| Notification of claim-related information to the insurer | 3 working days | The date when claim-related information is received from the customer |
| Issuance and crediting of the Policy document / Certificate of Insurance / Form | 15 days | Date of receipt of complete documents. |
| Issuance of endorsement It may be financial or non-financial endorsement. | 15 days | Date of receipt of complete documents as per Insurer’s. In case of Financial endorsement, date of payment of additional premium (if required) directly to the Insurer |
| Policy terms & condition clarification | 15 days | Date of request received from the insurer |
| Request for policy terms & condition change | 15 days | Date of receipt of complete documents as per insurer's |
| Claim Status | 15 days | JIBL will follow up with the insurer for the claim status from the date request is received from the customer |
| Claim settlement | 30 days | If the customer raises a ticket for claim assistance, we will coordinate with the insurer and offer assistance to the customer. |
| Grievance Resolution | 14 days | Aim to resolve the grievance within 14 days of its receipt |
| * The TATs (Turnaround Times) are established for addressing customer requirements and grievances and coordinating with the respective insurers to resolve service issues that rely on the insurers for resolution. JIBL will not be considered in breach of the TATs if the issue is pending resolution from the insurer. | ||
Procedure
| Policy holder servicing turnaround time | ||
|---|---|---|
| Service parameters | Maximum TAT (calendar days) | The turnaround time to be calculated from |
| Notification of claim-related information to the insurer | 3 working days | The date when claim-related information is received from the customer |
| Issuance and crediting of the Policy document / Certificate of Insurance / Form | 15 days | Date of receipt of complete documents. |
| Issuance of endorsement It may be financial or non-financial endorsement. | 15 days | Date of receipt of complete documents as per Insurer’s. In case of Financial endorsement, date of payment of additional premium (if required) directly to the Insurer |
| Policy terms & condition clarification | 15 days | Date of request received from the insurer |
| Request for policy terms & condition change | 15 days | Date of receipt of complete documents as per insurer's |
| Claim Status | 15 days | JIBL will follow up with the insurer for the claim status from the date request is received from the customer |
| Claim settlement | 30 days | If the customer raises a ticket for claim assistance, we will coordinate with the insurer and offer assistance to the customer. |
| Grievance Resolution | 14 days | Aim to resolve the grievance within 14 days of its receipt |
| * The TATs (Turnaround Times) are established for addressing customer requirements and grievances and coordinating with the respective insurers to resolve service issues that rely on the insurers for resolution. JIBL will not be considered in breach of the TATs if the issue is pending resolution from the insurer. | ||
For queries pertaining to the above processes please send an email at sales.force@jioinsure.in
Customer needs to send service related request at customer.care@jioinsure.in & claim related request at claims.support@jioinsure.in
Jio Insurance Broking Ltd
Jio Insurance Broking Limited
IRDAI License No: 347,
Direct Broker (Life & General),
Valid upto: 11/03/2028
(Renewable)
Investor Relations
Annual Return FY 23-24Get Insured
Quick Links
Email Id
customer.care@jioinsure.inCIN
U67200MH2006PLC165651
Registered office address
1st Floor, Building - 4NA, Maker Maxity, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra - 400051
Discount is offered by the insurance company as approved by IRDAI for the product under file & use guidelines.
Insurance is a subject matter of the solicitation. For more details on policy terms, conditions, exclusions, limitations, please refer/read policy brochure carefully before concluding sale.
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