Going about filing a claim

There are two types of claims:

a) Cashless

b) Reimbursement

Cashless claims are those which are done within the prefered network I.e. garages/hospitals.

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  1. Report a claim

  The first step involves reporting your claims to the TPA/insurer. You can report your claims with the insurer through the following mediums; online (web/app), at branches, at their central claim care helpline, through SMS/WhatsApp or e-mail of the respective insurer/TPA.

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  2. Documentation submission & review

  Share the document as instructed by the Insurer/TPA. Claim assistance team from respective insurer will assess your claim, and inform you in case any further documents need to be submitted.

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  3. Claim settlement

  Your insurer will inform you post the claim is review and accepted. The claim settlement letter is shared by the TPA/Insurer. In case of cashless claim settlement is done within 3 hours, reimbursement claims are settled within 7 days.