Claims assistance
We put you first. Jio Insurance Broking offers expert claim support with a prompt, professional, and personalized experience tailored to your life or business.
Simplified claims, seamless experience
Submit your claim in a few simple steps with clear guidance at every stage. Track progress in real time and get dedicated support whenever you need assistance.
Dedicated claims support
Your peace of mind is our priority. We acknowledge every new claim raised with us, followed by consistent, scheduled updates to keep you informed every step of the way
End-to-end claims management
Our team provides full-service support, handling documentation and representing your case to ensure a fair and timely settlement. We work directly with insurers to expedite the appointment of experts and investigators/surveyors, keeping the process moving quickly and effortlessly for you.
Status transparency content
We believe in clear expectations. Our team provides honest, realistic timelines and updates you as soon as new information becomes available, so you are never left guessing where your claim stands.
Dispute support & personal consultation
We provide active support in resolving grievances with insurance companies to ensure fair outcomes. This is backed by periodic meetings with a dedicated claims manager to review progress and address any specific concerns. If you are unsatisfied with the insurer's response, we can assist you in escalating the matter through the Insurer's grievance cell or the IRDA Bima Bharosa portal."
Note: We will be able to assist you only for the policies which are sourced via Jio Insurance Broking Limited
Document checklists
The JioFinance app is your one-stop platform for managing everyday finances with ease and confidence.
Health Insurance
- Original hospital bills and discharge summary
- Pharmacy invoices and diagnostic reports
- Cancelled cheque for claim reimbursement
Motor Insurance
- Copy of Driver's License and Registration Certificate (RC)
- Photographs of vehicle damage
- FIR copy (as asked by Insurer)
Life Insurance
- Original Policy Document.
- Death Certificate (duly attested)
- Nominee's Photo ID and bank details
Contact support
For further assistance you can reach out to us at claims.support@jioinsure.in.
Alternatively you can also call on our Toll Free Number 18008898730
(9.30 AM - 6.30 PM, Monday to Friday)
(Note: We will be able to assist you only for the policies which are sourced via Jio Insurance Broking Limited)
Disclaimer: “Jio Insurance Broking Limited (JIBL) acts as a facilitator in the claims process. The acceptance, rejection and settlement of any claim are at the sole discretion of the respective Insurance Company. JIBL does not guarantee the settlement of any claim.”
For all other products, please write to claims.support@jioinsure.in
Jio Insurance Broking Ltd
Jio Insurance Broking Limited
IRDAI License No: 347,
Direct Broker (Life & General),
Valid upto: 11/03/2028
(Renewable)
Get Insured
Quick Links
Email Id
customer.care@jioinsure.inToll-Free Number
18008898730(9.30 AM - 6.30 PM, Monday to Friday)
CIN
U67200MH2006PLC165651
Registered office address
1st Floor, Building - 4NA, Maker Maxity, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra - 400051
Discount is offered by the insurance company as approved by IRDAI for the product under file & use guidelines.
Insurance is a subject matter of the solicitation. For more details on policy terms, conditions, exclusions, limitations, please refer/read policy brochure carefully before concluding sale.
Copyright © 2026 Jio Insurance Broking Ltd.
Jio Insurance Broking Ltd
Jio Insurance Broking Limited
IRDAI License No: 347,
Direct Broker (Life & General),
Valid upto: 11/03/2028
(Renewable)
Get Insured
Quick Links
Email Id
customer.care@jioinsure.inToll-Free Number
18008898730(9.30 AM - 6.30 PM, Monday to Friday)
CIN
U67200MH2006PLC165651
Registered office address
1st Floor, Building - 4NA, Maker Maxity, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra - 400051
Discount is offered by the insurance company as approved by IRDAI for the product under file & use guidelines.
Insurance is a subject matter of the solicitation. For more details on policy terms, conditions, exclusions, limitations, please refer/read policy brochure carefully before concluding sale.
© 2026 Jio Insurance Broking Ltd. All rights reserved.