Fraud Identification and Awareness

At Jio Insurance Broking Limited (JIBL), your security and trust are our highest priority. Insurance fraud harms customers, leads to financial losses and weakens confidence in the insurance ecosystem. At JIBL, we are committed to protecting our customers, employees and partners against all forms of fraud. Our policy is built on integrity, transparency and robust controls. We believe in prevention, early detection, prompt investigation and fair resolution.

What to Do If You Suspect Fraud — Reporting & Escalation

If you observe or suspect any fraudulent activity (phone call, message, email, payment request, fake policy document, impersonation, suspicious behaviour), please follow these steps immediately:

• Stop all communication/payment with the suspicious party.
• Do not share any further information (OTP, ID, bank details, documents, etc.).
• Collect evidence — take screenshots, note phone numbers, transaction IDs, payment details, date/time, name of contact person, and any other relevant information.
• Report to JIBL using official contact details: Email: customer.care@jioinsure.in Phone / Helpline: 18008898730
• We will ensure prompt investigation via our internal Compliance / Fraud-Investigation Unit. If required, we will escalate to insurer, regulator (Insurance Regulatory and Development Authority of India — IRDAI), or local law enforcement / cyber-crime authorities.
• Stay alert — after reporting, monitor your bank account, email, mobile for any suspicious activity. Inform us of any new developments. If you have already made payment or shared sensitive information — also consider contacting your bank immediately, changing passwords, and filing a complaint with cyber-crime unit / consumer-forum as applicable.

Additional Alerts — Identity, Cyber & Emerging Risks

With increasing digitisation of insurance services, new fraud risks have emerged. Please be cautious of:

• Fake/blocked websites impersonating insurers or brokers; always verify domain name and website address.
• Scammers using fake “KYC update requests”, “policy renewal alerts”, “bonus offers” to trick customers into sharing personal or financial data.
• Remote-access scams where fraudsters ask you to install software (e.g. remote-desktop, screen-sharing tools) — these may lead to data theft or unauthorised transactions.
• Identity theft — mis-use of PAN, Aadhaar, or other identity documents to obtain bogus policies or fraudulent claims.
• Social-engineering techniques (pressure, urgency, fear, “limited time offers”) — treat such communications with suspicion and verify independently.

Commitment to Transparency & Customer Trust

JIBL believes in building long-term relationships based on trust, clarity and fairness. By publishing this fraud policy and awareness guide:

1. We show our commitment to protecting customers, even beyond regulatory obligations.
2. We empower you — the customer — to make informed decisions and stay alert to risks.
3. We promote a culture of integrity, compliance, and vigilance across our organisation and partners.

Disclaimer

• JIBL never initiates communication requesting OTPs, passwords, personal identity documents or urging immediate payments.
• All official communications will originate only from our verified email addresses, phone numbers or website domains.
• If in doubt — always reach out to us through official helpline or email.
• This page does not substitute legal advice; for any concerns or incidents, contact us immediately or consult legal / enforcement authorities.