Lata, a 35-year-old MNC professional working in Pune, was surprised to discover that her health insurance claim was only partially settled. Her son had to undergo dental surgery post-accident with other treatments. However, the insurance company rejected her claim partially as dental surgery is excluded from the policy. Despite having continuous coverage for the last eight years, Lata had to pay INR 55,000 out of her pocket for the non-covered expenses. Like Lata, many get this shock at the time of need by not being aware of the exclusions.
Indian health insurance companies have rejected claims worth staggering INR 26,000 Cr. Nearly one in ten claims are denied, and 6% claims were left unresolved. As per the insurance regulator, IRDAI (Insurance Regulatory and Development Authority of India) report, most of these claim rejections stem from a lack of understanding of the policy exclusions, sub-limits and waiting period. Hence, let us discover what your health insurance does not cover to avoid painful discoveries at the time of claim.
Health insurance plans in India come with certain common exclusions. Hence, it is important to understand that not every health-related expense is covered under your comprehensive health insurance policy. Here are the illnesses, treatments or expenses that are typically not covered under most of the health insurance policies in India:
All health insurance policies come with a waiting period initially, and for specific treatments and pre-existing diseases. Generally, the health insurance policies exclude the following during the waiting period:
Generally, health insurance policies do not cover cosmetic procedures like plastic surgery, dental surgery, laser treatments, etc., unless it is medically needed after an accident. Routine vision, dental and hearing aid expenses are not covered.
Most of the standard health insurance policies do not cover treatment costs related to childbirth, pregnancy, miscarriage and other maternity-related expenses. Most policies also do not cover infertility treatments such as IVF procedures, surrogacy and other treatments. However, employer-sponsored mediclaim policies provide coverage for maternity and childbirth. Many individual and family floater health plans offer add-ons to cover these expenses after a specified waiting period.
Generally, Indian health insurance policies exclude coverage for unapproved drugs, experimental medical procedures and treatments that are not clinically supported. Some policies may also exclude the cost of alternative treatments – AYUSH (Ayurveda, Yoga, Unani, Siddha and Homoeopathy).
Health insurance policies do not cover self-inflicted injuries, suicide attempts, alcohol or substance abuse. Some policies have limited coverage for psychiatric disorders and mental health.
Standard health insurance policies do not cover congenital illnesses present at the time of birth (Down syndrome, cleft lip, etc.), and genetic medical conditions. However, some new policies may offer add-ons to cover them.
Standard health insurance policies do not provide coverage for treatment expenses incurred outside the geographical area of the policy, i.e. treatments availed outside India. However, a global health insurance policy may provide coverage for the same.
Most health insurance plans do not provide coverage for treatment costs related to any sexually transmitted diseases, and HIV/AIDS
Standard health insurance policies in India do not include coverage for injuries related to illegal acts, adventurous sports/activities, terrorism and war.
Obesity related treatment or weight management bariatric surgeries are typically covered under the standard health insurance coverage.
Understanding the policy exclusions plays a crucial role in the smooth settlement of claims. At Jio Insurance Broking, you can compare various health insurance policies after clearly understanding their scope of coverage, exclusions and cost. The platform helps you make an informed choice suitable for your insurance needs.
Here are some key tips to avoid claim rejections at the time of distress:
To conclude, a comprehensive health insurance policy is an absolute necessity to safeguard yourself against medical uncertainties. However, it is vital to understand that the policy is not all-encompassing. There are some common exclusions, and understanding them helps you make financial planning accordingly to avoid the surprises at the time of claim and medical distress.